APPOINTMENTS
Appointments can be made in the following ways:
In Person
By Phone
Online (www.saintlukesmedical.com)
HotDoc Mobile App (Android and Apple)
You CANNOT make the following appointments online:
Dressings, Wound Care, Immunisations, Procedures,
Health Checks, Casts, Removal of Sutures etc.
Please call the clinic on (03) 5173 6464.
Longer Appointments and NOT able to be booked online. Please call or visit the clinic to book.
The Practice respects a patient’s right to seek a second opinion or refuse treatment for their own reasons.
TRANSLATING AND INTERPRETING SERVICES
Our practice can arrange the following services:
(click on colored blue links below for more info)
A translating service through TIS National for patients who speak a first language other than English.
An interpreting service through NABS for patients who are deaf.
HEALTHCARE ACCESS
Call to access Telehealth, In-clinic Face-to-face or limited out-of-clinic visits during business hours or after hours. Home visits, its your doctor's decision. No Nursing Home visits available. Emergency walk-ins are seen and maybe sent to the nearby hospital.
DOCTORS
PRIVACY
If you want a copy of our privacy policy, ask our staff.
Click Access your health information - Home (oaic.gov.au) General guidelines only.
Your medical records are confidential.
Our policy is to maintain security of your personal health information at all times and ensure that this is only available to authorised personnel/health providers.
PARKING AND DISABLED ACCESS
Parking is available on Grey Street or at the rear of our building.
Disabled and Emergency Services access & car park is at the rear of our building.
To enter the clinic, please ring the doorbell located at the back door.
RESULTS
Due to concerns of confidentiality, results will not be given over the phone.
Please book a follow up appointment with your doctor.
PATIENT FEEDBACK
If you have any comments, problems or suggestions we would like to hear from you.
A suggestion box will be available in our waiting room by June 2018.
Alternatively, you can request a private conversation with our Practice Manager through reception.
Medical complaints can be made directly to the doctor or contact:
Health Services commissioner
26th Floor, 570 Bourke Street
Melbourne VIC 3000
Toll free No.: 1300 582 113